Here are some of the most commonly asked questions we get from our customers. If you can't find what you need here, just get in touch with us via our email support@giftsconnect.com.

COVID-19 Update

At Gifts Connect, we value the health and happiness of our teams and customers as top priority. Please keep in mind that we are taking measures to keep our packages clean & virus-free.

Our fulfillment team remains fully operational but there is still a possibility that we will encounter delays or disruptions in availability of our stock and shipping. We'll try our best to handle this situation in the best way possible.

Orders and Shipping

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

An email will be automatically sent to you once your order is processed and shipped. There will be a link in the email where you can click to see the status of your order. Otherwise, you may also check the tracking page directly here.

Product

Painting by numbers is just like normal paintings but the difference is that there's no painting skills required.

It's a system where a picture is divided into shapes, each marked with a number that corresponds to a particular color.

It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.